From: Dom Lachowicz (firstname.lastname@example.org)
Date: Fri May 10 2002 - 13:21:30 EDT
On Fri, 2002-05-10 at 14:27, Alessandro Baretta wrote:
> If, for example, instead of flaming Mr. Thompson, Mr.
> Lachowicz had spent a few seconds reading
> my--repeated--requests for help on the right-to-left feature
> of Abiword, now there would be one more happy user of
> Abiword and a greater deal of gratitude towards the
> Abisource development team.
I've read your repeated requests, and I've already alerted those
responsible for those sections of code to your problem. This "just
works" for me, so I'm unable to reproduce your problem.
However, please note that no-one is responsible for responding to any
email, request, or bug notice. The fact that anyone responds to any
requests should be taken with gratitude, especially because we do
respond to the overwhelming majority of them in a positive manner. We
try to help out where we can, but we can't always help out, nor do we
always want to. Try not to take things so personally. If you have a
problem, file a bug in bugzilla that way it's sure to get our attention
and will not forgotten. I suggest that you read
http://www.abisource.com/support/expectations.phtml as it addresses my
feelings on this subject quite well (perhaps because I authored it, in
As for my response to David, I might remind you of the adage that one
"catches more flies with honey than with vinegar." His lack of tact
(which is phrasing it litely, and I've instead interpreted it as a
general beratement of the developer community) was unacceptable. My
responses did have merit (and, contrary to your belief, was not a waste
of time) because:
1) It proposed multiple working solutions to his said "problem"
2) It let me get out frustration to his tactless email. You cannot
underestimate or overlook the value theraputic responses.
The fact that David blamed *us* for his having a hard time finding
libgal is a problem that needed addressing, which is further annoying
because it was hiding right underneath his nose.
I do not regret drawing out this discussion, because it is something
that needs to be addressed. If it takes more time for some people to
understand certain things than others, so be it. If you don't like it,
.killfile me or simply ignore this thread. I won't be any worse off
because of it and your demeanor may improve substantially.
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This archive was generated by hypermail 2.1.4 : Fri May 10 2002 - 13:24:46 EDT